accióntrabajo
red profesional | bolsa de trabajo | Costa Rica

servicio al cliente-customer support/tech support position

Escazú
San José
experiencia
3 años
r. públicas
indefinido
jornada completa
salario
no especificado
publicado
hace más de 60 días
We are looking for people that are: Highly-Motivated, Hard-Working, Dedicated, with Strong Problem-Solving Abilities and Excellent Communication Skills. This is NOT your typical “call center” job in Costa Rica. Training curve is 1-3 months and we are looking for long term employment only. Friendly and comfortable environment.


The ideal candidate will have the following characteristics and experience:

- Ability to demonstrate engaging interactive people skills and a positive attitude!
- 2-3 years of Help Desk/Call Center experience preferred
- Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary
- Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average
- Attention to written details and the ability to answer clearly and correctly.

Technical Skills Required:

- Standard desktop support, including Commercial application questions i.e. MS Office, email programs, browsers, etc.
- Experience in troubleshooting web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
- Ability to walk users through preliminary troubleshooting steps for in-house proprietary programs and applications.

Your responsibilities:

- Respond to incoming chat, email and telephone inquiries in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Research and resolve inquiries in a professional, timely, and accurate manner
- Document all inquiry activities in the appropriate reporting system
- Escalate inquiries as appropriate and provide updates to callers
Lo sentimos, este empleo ya no está activo. Puedes buscar por otras ofertas de trabajo similares

Sube tu currículum

crea tu perfil rápidamente usando tu currículum en formato pdf o word


* formato .doc is preferido


si no tienes tu curriculum a mano puedes crear tu perfil aquí

Al usar el sistema y crear un perfil aceptas las condiciones de uso

¿Está todo bien?

Valore este anuncio

tu nombre


    emails de destino (separados por comma)


      tu mensaje


        comparte en facebook


        comparte este empleo vía facebook

        comparte en twitter


        compartir este empleo vía twitter