servicio al cliente-customer support/tech support position
hace más de 60 días
The ideal candidate will have the following characteristics and experience:
- Ability to demonstrate engaging interactive people skills and a positive attitude!
- 2-3 years of Help Desk/Call Center experience preferred
- Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary
- Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average
- Attention to written details and the ability to answer clearly and correctly.
Technical Skills Required:
- Standard desktop support, including Commercial application questions i.e. MS Office, email programs, browsers, etc.
- Experience in troubleshooting web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
- Ability to walk users through preliminary troubleshooting steps for in-house proprietary programs and applications.
- Respond to incoming chat, email and telephone inquiries in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Research and resolve inquiries in a professional, timely, and accurate manner
- Document all inquiry activities in the appropriate reporting system
- Escalate inquiries as appropriate and provide updates to callers