red profesional | bolsa de trabajo | Costa Rica

servicio al cliente-customer support/tech support position

3 años
r. públicas
jornada completa
no especificado
hace más de 60 días
We are looking for people that are: Highly-Motivated, Hard-Working, Dedicated, with Strong Problem-Solving Abilities and Excellent Communication Skills. This is NOT your typical “call center” job in Costa Rica. Training curve is 1-3 months and we are looking for long term employment only. Friendly and comfortable environment.

The ideal candidate will have the following characteristics and experience:

- Ability to demonstrate engaging interactive people skills and a positive attitude!
- 2-3 years of Help Desk/Call Center experience preferred
- Strong written and verbal communication skills to include a professional proficiency in spelling and grammar for when expanded communication is necessary
- Must demonstrate the ability to follow directions, quickly grasp technical processes, and learn new skills at a pace better than average
- Attention to written details and the ability to answer clearly and correctly.

Technical Skills Required:

- Standard desktop support, including Commercial application questions i.e. MS Office, email programs, browsers, etc.
- Experience in troubleshooting web-based applications, connectivity issues, plug-ins, pop-up blockers, security settings, etc.
- Ability to walk users through preliminary troubleshooting steps for in-house proprietary programs and applications.

Your responsibilities:

- Respond to incoming chat, email and telephone inquiries in an efficient and effective manner
- Evaluate, trouble-shoot and follow-up on customer issues
- Research and resolve inquiries in a professional, timely, and accurate manner
- Document all inquiry activities in the appropriate reporting system
- Escalate inquiries as appropriate and provide updates to callers
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