accióntrabajo
red profesional | bolsa de trabajo | Costa Rica

genesys cti developer

Aurora de Heredia, Costa Rica
Heredia
experiencia
3 años
informática
indefinido
jornada completa
salario
no especificado
publicado
hace más de 60 días
Requirement Code: 12279
Job Title: Genesys CTI Developer
Primary Skills: Genesys Development, CME, IRD Tools,
Location: Aurora de Heredia, Costa Rica - Ultrapark Free Zone
Duration: Long-Term
Position Type:


Description:
Senior Level Genesys Developer will have full ownership of Genesys development cycle in support of small enhancements and large project initiatives for diverse lines of business.
Roles and Responsibilities:
• Translation of business requirements into a Technical Specification Design documents.
• Responsible for utilizing Interaction Routing Designer IRD tool used to create and maintain routing strategies in-line with an enterprise code standard.
• Utilization of Configuration Management Environment CME transaction list objects to configure options in support of the routing strategies.
• Perform full unit testing in development lab environment and support QA team in setup and configuration of lab components.
• Conduct peer code reviews and formal hand-off of code to QA.
• Create formal documentation standard Production Installation Document depicting steps involved to implement code and supporting configuration into production, description of all changes, and testing considerations.
• Support of Systems Integration Testing and User Acceptance Testing.
• Mentor and Coach less experienced members of the internal CTI Development team to ensure knowledge share and adherence to coding standards.
• Provide Tier 3 support of the production environment to troubleshoot and resolve routing issues.

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