accióntrabajo
red profesional | bolsa de trabajo | Costa Rica

cti network business analyst

Aurora de Heredia, Costa Rica
Heredia
experiencia
4 años
informática
indefinido
jornada completa
salario
no especificado
publicado
hace más de 60 días
Requirement Code: 12286
Job Title: CTI Network Business Analyst
Primary Skills: Telephony, Business Analysis, IVR, ACD, Softphones
Location: Aurora de Heredia, Costa Rica - Ultrapark Free Zone
Duration: Long-Term
Position Type:


Description:
This position will serve as a CTI Network Business Analyst within the Business Analysis and Planning team of the Contact Routing and Reporting organization.
Roles and Responsibilities:
• Represent CTI/Tel/Softphone/MIS across the platform base in major project planning efforts with the ability to evaluate line of business current state and desired future capabilities
• Identify gaps or issues, recommend opportunity areas, determine potential timing and sequencing of improvement initiatives and support business case development to define the costs and benefits of proposed solutions
• Act as a technology partner between Contact Center Business Leadership and Technology by planning, coordinating and directing the delivery of highly complex business solutions to meet the needs of our business units.
• Manage the implementation process of these solutions for Computer Telephony Integration, Soft-Phone and Telephony platforms for Contact Center Enterprise.
• Provides technical expertise in identifying, evaluating, and developing processes and procedures that are cost effective and meet business requirements.
• Utilize experience of contact center systems such as:
o Multi-site call routing
o Automated Call Distribution ACD
o Interactive Voice Response IVR
o Computer Telephony Integration CTI
o Workforce Management WFM
o Quality Assurance QA
• Utilize multi-contact routing solutions of email, web chat, SMS text messaging, and social media to provide guidance and thorough leadership as a highly-skilled contact center advisor for internal and external audiences

Sube tu currículum

crea tu perfil rápidamente usando tu currículum en formato pdf o word


* formato .doc is preferido


si no tienes tu curriculum a mano puedes crear tu perfil aquí

Al usar el sistema y crear un perfil aceptas las condiciones de uso

¿Está todo bien?

Valore este anuncio

tu nombre


    emails de destino (separados por comma)


      tu mensaje


        comparte en facebook


        comparte este empleo vía facebook

        comparte en twitter


        compartir este empleo vía twitter