Representante de Servicio al Cliente

GENERAL SUMMARY:

•To provide customer support on a daily basis to activities related to the Technical Services and SPL accounts in the UPS Supply Chain Solutions Customer Support Group for the Latin America District.
•To provide the necessary support to the Management in order to effectively drive network service delivery performance, champion internal/external process improvements, customer experience and operational expenses.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1.Operational

To ensure UPS Supply Chain Solutions effectively meets its service delivery requirements for SPL and Technical Services contracts by:
Managing the day-to-day activities for UPS Supply Chain Solutions contracts
Ensuring UPS Supply Chain Solutions network performance meets contract requirements
Effectively troubleshooting day-to-day challenges
Communicating with all parties involved in a professional and ethical manner in order to accomplish the goals established with our customer.

2.Customer Care

To provide value to the customer in a way that strengthens and grows their business relationship with UPS Supply Chains solutions by:
Providing professional customer support to UPS Supply Chain Solutions customers
Ensuring all customer Service Level Agreements are consistently met
Functioning as the first line of escalation on contracts with single CSR assignments

3.Process Improvement

To promote continuous improvement in operational efficiency, service delivery performance and customer care by:

Effectively documenting and providing action plans in order to work out any discrepancies within UPS Supply Chain Solutions internal procedures
4.Detailed tasks

The daily activities of a CSR vary on the account(s) being handled; these include but are not limited to:

Run and send daily, weekly and monthly reports as specified for each account.
Open, update and close services in CADIO/
Dispatch services to the local dispatchers and/or techs on duty
Follow up on opened services, special requests and e-mail from our customers

Empresa: UPS-SCS
Localidad: Alajuela (Alajuela)
Sector: Import-Export,Transporte
Profesiones relacionadas: Key Account Manager,Servicio al Cliente,Customer Care
Tipo de contrato: Indefinido, Jornada Completa
Experiencia mínima: 0 años
Fecha de publicación: Más de 60 días
Salario: 510 / Mes

Esta oferta de empleo ha sido desactivada. Puede encontrar empleos similares buscando por palabras relacionadas

[Recomienda este empleo a un amigo]

Empleos similares

Agente Call Center Inglés o Español [San José] Bachillerato completo,persona dinámica, facilidad de palabra, expe...
CALL CENTER EN ESPAÑOL [San José] Entidad del Sector Financiero busca colaboradores/ as con experiencia en atención...
Customer Service Representatives [Heredia] IBM is looking for people interested in transforming their experience into...
Call Center agent [San José] Bank of America looks for personal who provide customer service by telephone, or e-...
administracion recepccion [Alajuela] Persona secretaria ejecutiva que se encargue de funciones administrativas...
Mercadeo, Call Center [San José] Call Center, Jefe con capacidad de liderazgo, trabajo en equipo...
Ejecutivo (a) de Mercadeo y Ventas [San José] Se requiere de una persona: * Con experiencia en ventas. * T...
Trader [San José] Buscamos estudiantes universitarios interesados en aprender a negociar en las principales bolsas ...
Recepcionista [San José] Bachiller en Educación Media (preferiblemente con técnico medio en secretariado) ...
Administración [San José] Estoy buscando un equipo de personas profesionales, serias y responsables, capaces de des...